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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Earla Chorey

Earla Chorey

March 5, 2025

5  out of  5
rating by Earla Chorey
"Awesome 👌"
We responded:
"Thank you for the kind words, Earla! I'm happy to hear that you had a positive experience with our team during your visit. If you need further assistance or have any questions, please don't hesitate to reach out! Enjoy your new car! Frank"
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Michael Knox

February 28, 2025

5  out of  5
rating by Michael Knox
"Excellent customer service"
We responded:
"Thank you for your feedback, Mike! I'm glad to hear you had a positive experience with our office. We strive to provide helpful and attentive service and are happy to know it met your expectations. If you need anything else, feel free to reach out! -Frank"
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Matthew Day

February 14, 2025

5  out of  5
rating by Matthew Day
"Excellent customer service. Hands down the BEST insurance experience we’ve ever had! Ericia is awesome to deal with. Thanks for all the help!"
We responded:
"Thank you for sharing your experience! I'm glad to hear that you had a positive experience with us. Ericia will be happy to hear your kind words. If you need anything else, feel free to reach out. Thanks for being a Good Neighbor! -Frank"
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Kim Mead

February 11, 2025

5  out of  5
rating by Kim Mead
"Had a pleasure working with Ericka"
We responded:
"Thank you for your feedback! It was a pleasure working with you, and I’m glad Ericia was able to assist you effectively. I'll be sure to pass along your kind words! If you need anything in the future, don’t hesitate to reach out. -Frank "
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Charles Mead

February 11, 2025

5  out of  5
rating by Charles Mead
"Good"
We responded:
"Thank you for your kind review! I'm glad you had a positive experience during your visit. We appreciate your support and look forward to assisting you again in the future. Thank you for being a Good Neighbor! -Frank"
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Dave Vandeputte

January 15, 2025

5  out of  5
rating by Dave Vandeputte
"Ericia Jackson is a star for state farm. She is a wonderful person to work with and very knowledgeable about the services that will take care of all my personal insurance needs for both home and auto. Not only did Ericia save me thousands of dollars compared to other insurance companies, I also have better coverage. Thanks Ericia Jake will be proud of you!"
We responded:
"Thank you for the wonderful review! I'm glad Ericia could assist you with your home and auto insurance needs and help you improve your coverage. We’re lucky to have her on the team. If you ever need anything else, don’t hesitate to reach out! -Frank"
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Otty Udo

January 12, 2025

5  out of  5
rating by Otty Udo
"Vicki Shepherd attends to most of insurance needs. Vicki is amazing, always delivering top-notch services."
We responded:
"Thank you for your feedback! I'm happy to hear that Vicki has been attentive to your insurance needs. She strives to offer reliable service, and I'm glad to know that it’s making a positive impact. We appreciate your support and if you have any questions, feel free to reach out! -Frank"
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Linda Creamer

January 3, 2025

5  out of  5
rating by Linda Creamer
"Great experience. Saved money. Home and Auto insured with help from Erica. Definitely worth your time to get a quote and switch to State Farm."
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Rood Kelly Jean

December 30, 2024

5  out of  5
rating by Rood Kelly Jean
"They are take care people so nice over there"
We responded:
"Thank you for your feedback. I’m glad that you had a positive experience with the team during your visit. We aim to make sure our customers are well taken care of, and I’m happy to know that you felt supported. If you need anything further, please feel free to reach out. Thanks for being a Good Neighbor! -Frank"
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EZ KILLIONAIRE

December 26, 2024

5  out of  5
rating by EZ KILLIONAIRE
"Ericia was my agent and she was just the sweetest. Not only was she professional, but also made me feel like she was a real human that cared. She even asked me about my interests like what kind of video games I like to play and stuff like that. It really filled in the silent moments while her computer was processing my information. All in all, it was such a wonderful experience and the only complaint I have is that I won't get to talk to her again until it's time to pay the bill. Lol Thank you Ericia!!"
We responded:
"Thank you for the kind review! I'm glad to hear that Ericia was able to provide a positive experience and make the process enjoyable. I'll be sure to pass along your feedback to her, and we look forward to assisting you again soon! -Frank"
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Paige Fullenkamp

December 19, 2024

5  out of  5
rating by Paige Fullenkamp
"She was amazing and so helpful!"
We responded:
"Thank you for your feedback, Paige. I'm glad to hear that you found our service helpful during your visit. We appreciate your input and look forward to assisting you again in the future. -Frank"
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Ronnie Draper

December 13, 2024

5  out of  5
rating by Ronnie Draper
"Courteous timely friendly best lnsurance out there"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. We strive to provide courteous, timely, and friendly service to all of our customers, and it's wonderful to know that we met your expectations. Your feedback means a lot to us, and we look forward to continuing to serve you with the best insurance solutions. Thank you for choosing us! – Frank"
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David Woerner

November 26, 2024

5  out of  5
rating by David Woerner
"I do about my half of my personal and property insurance business, long distance. As such I speak regularly both on the phone and in the office with Vickie Shepard. She always gets me answers and deals with payment postings etc. Friendly, competent. -DrW"
We responded:
"Thank you for taking the time to share your experience! I'm glad to hear that Vicki has been such a helpful and reliable resource for you. She strives to provide excellent service, and it's great to know she’s been able to assist you with all your insurance needs. If you need anything else, don't hesitate to reach out! -Frank"
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Michelle

November 19, 2024

5  out of  5
rating by Michelle
"Really impressed with the knowledge and understanding from Ericia Jackson. The entire process for auto/life insurance was smooth, and I really enjoyed speaking with her."
We responded:
"Thank you for taking the time to share your feedback. I'm glad to hear that Ericia was able to provide you with helpful information and that the process for your auto and life insurance went smoothly. We appreciate your kind words and look forward to assisting you again in the future. -Frank"
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Brandon Jiang

November 19, 2024

5  out of  5
rating by Brandon Jiang
"Vicki is so nice and helpful dealing my questions. Appreciate all the supports."
We responded:
"Thank you for your kind words! I’m glad to hear that Vicki was able to assist you with your questions and provide the support you needed during your visit. We appreciate your feedback, and if you need anything else, don’t hesitate to reach out! -Frank"
Profile photo of Jonathan Martin

Jonathan Martin

November 16, 2024

5  out of  5
rating by Jonathan Martin
"They take good care of me and my family. They also take good care of my 90 year old Dad."
We responded:
"Thank you for your kind feedback! We’re glad to know that we’ve been able to help take care of you, your family, and your dad. It’s important to us to provide the support you need, and we’re here if you have any questions or need assistance in the future. -Frank"
Profile photo of Crystal Pumphrey

Crystal Pumphrey

November 14, 2024

5  out of  5
rating by Crystal Pumphrey
"Absolutely LOVE this office! Vikki is an amazing person and always helps me when I have questions or concerns! If you're looking for an amazing insurance team who HAS YOUR BACK, this is the one!! Thank you guys for always being the MVP!!"
We responded:
"Thank you so much for your wonderful feedback, Crystal! We’re thrilled to hear that you’ve had such a great experience with our office. Vikki truly is amazing, and we’re lucky to have her on our team. It means the world to us that you feel supported and confident in our service—we’re always here to have your back! If there’s ever anything you need, don’t hesitate to reach out. Thank you for being such a valued part of our family! - Frank"
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Jerry Swinney

November 8, 2024

5  out of  5
rating by Jerry Swinney
"The girls are great and listen and helped with auto"
We responded:
"Thank you for your feedback! I’m glad to hear that the team was able to listen to your needs and assist with your auto insurance. Feel free to reach out if you need anything else in the future. -Frank"
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Sarah M.

November 7, 2024

5  out of  5
rating by Sarah M.
"I used to use progressive, but they charged too much and I did not get personalized service. The people at State Farm and especially Erica and Vicky have provided me with so much help. They have walked me through processes when I did not understand them and explained things in detail giving me their Time and attention in order to help me set up my auto policy, as well as the Drive Safe & Save app. I wish I had switched to State Farm earlier. This is the kind of service that I wish all businesses would provide."
We responded:
"Sarah, thank you for choosing the Frank Tuxworth Start Farm team for your auto insurance needs. We are also happy to go above and beyond to make sure our customer's needs are met! Feel free to stop in or give us a call anytime you need help!"
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Amanda Walker

October 24, 2024

5  out of  5
rating by Amanda Walker
"Ericia was great to work with and answered all of my question as a first time home insurance policy holder."
We responded:
"Thank you for your feedback! I’m glad to hear that Ericia was able to assist you with your home insurance questions. I will pass along your message to her. If you need anything else in the future, please feel free to reach out. – Frank"
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Shen Macheel

October 22, 2024

5  out of  5
rating by Shen Macheel
"Very friendly staff & the team is easy to work with. Policy quote was competitive for us."
We responded:
"Hi Shen, Thank you for your feedback! I’m glad to hear that you found our team friendly and easy to work with. I'm pleased to know that our pricing worked well for you. If you have any questions or need further assistance, feel free to reach out. - Frank"
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Abbey Kay

October 21, 2024

5  out of  5
rating by Abbey Kay
"Erica was so helpful! She even helped me fire Progressive. I appreciate your agency and your professionalism. Thanks again!"
We responded:
"Hi Abbey, Thank you for sharing your experience! I’m glad to hear that Erica was helpful in assisting you with your transition. We appreciate having you as a Good Neighbor and aim to provide a supportive experience for all our customers. If you have questions or need further assistance, feel free to reach out. – Frank"
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Andres Martinez

October 14, 2024

5  out of  5
rating by Andres Martinez
"100% recommendable. In addition, Vicki R is very kind and guided us throughout the entire process of our claim."
We responded:
"I appreciate your feedback! I'm glad to know that Vicki provided you with the guidance you needed during your meeting. It's important to us that our Good Neighbors feel satisfied. Thank you for recommending us! If you have any further questions or need assistance, don’t hesitate to reach out. - Frank"
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Jessica Bradley

October 8, 2024

5  out of  5
rating by Jessica Bradley
"I hit a deer and it was a very easy process from claim to repair! I should have switched to State Farm years ago!"
We responded:
"Hi Jessica, Thanks for your review. I’m glad to hear that the process was easy for you after your accident. If you have any questions or need assistance down the line, feel free to reach out. - Frank"
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Daniel Harris

October 8, 2024

5  out of  5
rating by Daniel Harris
"I've had auto insurance here for a while. I was in need of renter's insurance, so I called. Very friendly folks working here. In just a couple of minutes, I had a renter's insurance policy added. Inexpensive to boot! EasyPeasy! 1st time having to file a claim. Bad weather contributed to bad accident. Stopped in to office to assure things were going correctly. Was assisted quickly and found things that were not addressed yet. Vicki was able to get everything back on track and moving again. Great ladies working in this office!"
We responded:
"Hi Daniel, I appreciate you sharing your experience! It’s good to know that adding your renter's insurance was straightforward and that Vicki was able to assist you with your situation. If you have any questions or need further assistance, feel free to reach out. - Frank "