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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Taylior

September 29, 2024

4  out of  5
rating by Taylior
"Ericia Jackson was very informative and helpful. I just hope as a new client that they continue to maintain their kindness and honesty. It was such a smooth process it was too good to be true. I’ve been with state farm for a while under my parent and the bill has been manageable. I’ve always been told that bills are higher on my own but I have faith that individuals like Ericia work hard to make sure each client is satisfied according to their needs. She gave me confidence that there will be stability and consistency—2 very important things in my life especially right now. Thank you Mrs/Ms Ericia!"
We responded:
"Thank you for sharing your thoughts. I’m glad to hear that Ericia was informative and helpful during your process. It’s important to us that our customers feel supported and confident. If you have any questions or need assistance as you settle in, feel free to reach out. - Frank "
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swetal patankar

September 26, 2024

5  out of  5
rating by swetal patankar
"State Farm team is the easiest to reach, always willing to help, efficient with responses, and make managing changes etc effortless!"
We responded:
"Thank you for your feedback! I’m glad to hear that our team has been accommodating and helpful in managing your needs. If you have any questions or need assistance, don’t hesitate to reach out. – Frank"
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Ameya Patil

September 23, 2024

5  out of  5
rating by Ameya Patil
"I was a customer from 2018 to 2022. I recently called back to get information on a past policy and they helped me immediately. If you live in Columbus, this is your place for all kinds of insurance. I cannot recommend this place enough! VICKI is a star! She is so kind and always willing to help. I think she is one of the biggest reasons why this place is highly rated!"
We responded:
"Thank you for your kind review. I’m glad to hear that you received the assistance you needed. Vicki is passionate about helping our Good Neighbors, and I appreciate your kind words about her. If you have any further questions or need support, please feel free to reach out. – Frank"
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Josh Lockhart

September 12, 2024

5  out of  5
rating by Josh Lockhart
"Previous to switching to State Farm, i had been with old Insurance Broker for over 20 years so switching carriers was not an easy decision. Erica took fantastic care of all of my needs and took time to answer all of my questions and made the decision easy, but with zero pressure. I would 10/10 recommend her to anyone looking for new insurance or to make a switch. I appreciate her helpfulness and giving my family peace of mind."
We responded:
"I am so glad we were able to help ease your mind and that you feel comfortable and taken care of with our office. We are very lucky to have Erica on our team and I will pass along your kind words. Thank you for choosing Frank Tuxworth State Farm Agent."
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Telma Santana

September 4, 2024

5  out of  5
rating by Telma Santana
"Ericia Jackson is very professional and did a great job for us."
We responded:
"Telma, we’re so glad that Ericia’s professionalism made a positive impact on your experience. Your feedback means a lot to us! -Frank"
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Kalen

August 28, 2024

5  out of  5
rating by Kalen
"Erica was a great help,very friendly and provided all the information that I needed for the process! Hands down the best service I ever got in my life."
We responded:
"Thank you so much for your generous review, Kalen! It means so much to us that you would give our office such high praise. I am glad you are satisfied with our service. Let us know if there is anything you need in the future. -Frank"
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Paula Jarrett

August 15, 2024

5  out of  5
rating by Paula Jarrett
"I was greeted w a smile. Vicky n Erica did a terrific job, helping me. I would highly recommend coming here for insurance"
We responded:
"Paula, we’re so glad to hear that Vicki and Erica did a terrific job helping you. Your recommendation is important to us, and we’re here if you need further assistance. -Frank"
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Brandy Flynn

August 8, 2024

5  out of  5
rating by Brandy Flynn
"Been with state farm for over 8 yrs and just transfered to this office bc it is closer to me. They are great people and very nice they are very knowledgeable I have referred my friends and family and I have had 2 switch to them just got my friend switched and started today with them foe her full coverage and renters and she is happy she switched."
We responded:
"Thank you so much for your positive review, Brandy! It means so much to our team that you would recommend us to your friends and family. We appreciate you for choosing our office. -Frank"
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Katie

August 8, 2024

5  out of  5
rating by Katie
"Ericia helped my grandfather and I get a cheaper rate super fast! She was also so kind through the whole process!"
We responded:
"Katie, your kind words mean a lot to us! We're delighted that Ericia was able to help you and your grandfather quickly and kindly. If you have any more questions, don't hesitate to contact us! -Frank"
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Gary Langston

July 26, 2024

5  out of  5
rating by Gary Langston
"Vicki- Thanks very much for all the great service you continue to provide. You are always so cheerful and helpful, no matter how many time I ask you the same questions. It’s obvious you enjoy your work. I’m sure there’s a big fat raise on the way. You’re the best."
We responded:
"Hi Gary! Thank you for the five-star rating for Vicki! She is a wonderful part of our team and we are happy to hear that she provided a great insurance experience for you. Thank you for choosing us to protect what matters most!"
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Jonathan Scott

July 17, 2024

5  out of  5
rating by Jonathan Scott
"Dealing with erica was a very good experience, very helpful, fast on time, same day help services, also she was very patient with me."
We responded:
"Thanks so much, Jonathan, for the fantastic 5-star review! We're pleased to hear that Erica was helpful, prompt, and patient with you. If you need any further assistance, don't hesitate to contact us. -Frank"
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Summer Barkes

June 26, 2024

5  out of  5
rating by Summer Barkes
"Ericia was super knowledgeable and helpful when we purchased our home and car insurance. She worked with us to get the coverage we needed at a fair price. She made the whole experience very pleasant."
We responded:
"Thank you so much for your kind words and for choosing to work with us for your home and car insurance needs. I’m thrilled to hear that Ericia provided you with a knowledgeable and helpful experience. At the Frank Tuxworth State Farm Agency, we strive to make the insurance process as easy as possible for all our customers. Frank"
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generally disrespected

June 21, 2024

5  out of  5
rating by generally disrespected
"Couldn't ask for a better agent.... Ericia has always been nothing short of amazing always going above and beyond.... truly some of the best customer service out there today.."
We responded:
"Thank you so much for your generous review. We greatly appreciate you taking the time to talk about our team. We look forward to working with you! -Frank "
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Lisa Paris-Chaplin

June 18, 2024

5  out of  5
rating by Lisa Paris-Chaplin
"Great service!! Happy for the help Ericia!!!!!"
We responded:
"Lisa, thank you for your kind words! We're delighted to know that Ericia was able to provide you with excellent service. If you have any more questions or need further assistance, feel free to reach out! -Frank"
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D Day

June 13, 2024

5  out of  5
rating by D Day
"Very helpful and was able to cut my month cost in half!!"
We responded:
"Thank you for sharing your experience! We're delighted that we could help you save. Thank you for choosing us, and please let us know if there's anything else we can do for you. -Frank"
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Nicole Wilson

May 23, 2024

5  out of  5
rating by Nicole Wilson
"Ericia is very detailed and provided great expertise on the insurance I was looking for. Even was able to get it cheaper than my previous provider!"
We responded:
"Hi Nicole, thank you so much for your positive review! I'm glad to hear that Ericia provided detailed information and excellent knowledge about your insurance options. It's great that she was able to find a lower-cost option for you. If you ever need more assistance, we're here to help! -Frank"
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ARUN KUMAR

April 17, 2024

5  out of  5
rating by ARUN KUMAR
"Erica is great . She is very easy to work with and my experience with her was great !"
We responded:
"Arun, thank you for your kind words about Erica! We’re thrilled to hear that you found working with her to be such a positive experience. Thank you for choosing us, and we look forward to continuing to provide you with great service! -Frank"
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Sarah Arnold

April 17, 2024

5  out of  5
rating by Sarah Arnold
"Ericia at State Farm is always a pleasure to do business with. She is very knowledgeable and caring. She goes the extra mile and then more to always make sure you are taken care of. Thank you Ericia."
We responded:
"Sarah, thank you for your wonderful feedback about Ericia! We're delighted to hear that she consistently makes your experience with State Farm so positive. It's heartening to know that her efforts are so well appreciated. We're proud to have her on our team and grateful that you took the time to acknowledge her hard work. We appreciate your support! -Frank"
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Nancy Blackburn

April 1, 2024

5  out of  5
rating by Nancy Blackburn
"Very easy to work with and very friendly. I loved working with Erica. She was extremely knowledgeable and quick. She even gave us around-town recommendations for when we move here!"
We responded:
"Nancy, it's wonderful to hear you've had such a positive experience working with Erica! It's important to us that we provide friendly and comprehensive service that extends beyond just insurance needs. Your kind words are greatly appreciated, and we're delighted you loved working with Erica. Please let us know if there is anything else that we can assist you with!"
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Aprile Wigginton Kerr

March 29, 2024

5  out of  5
rating by Aprile Wigginton Kerr
"Erika was amazing. Made all necessary phone calls, asked questions, thorough and so nice."
We responded:
"Aprile, it's fantastic to hear about your amazing experience with Erika! We're thrilled that her thoroughness, attentiveness, and kindness stood out to you. We appreciate your kind words and are here for any further assistance you might need. "
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Sunny Gem

March 22, 2024

5  out of  5
rating by Sunny Gem
"As a first time car owner these folks have been nothing but patient and kind so far, and it's made the process of getting insured and understanding what all of the various policies mean incredibly easy. Super thankful, awesome agents."
We responded:
"Sunny, your review brightens our day! We're so pleased our agents have been able to assist you effectively, making your first foray into car insurance smooth and understandable. It's our priority to be there for you, offering kindness and clarity every step of the way. We're thankful for your gratitude and look forward to serving you long into the future. "
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Patia Hunt

March 20, 2024

5  out of  5
rating by Patia Hunt
"Quick and simple process. Made sure I received everything I needed, great follow through. Super helpful."
We responded:
"Much appreciated, Patia! It's great to hear that you found our service not only quick and simple but also thorough in meeting your needs. We aim to make every step as seamless as possible, and we're glad we could provide the support you needed. Thanks for highlighting our follow-through, and we're always here for any further help. "
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LeAnn Henderson

March 15, 2024

5  out of  5
rating by LeAnn Henderson
"Ericia is the best!!"
We responded:
"LeAnn, thank you for your wonderful feedback about Ericia! We're delighted to hear that you found her amazing. We look forward to continuing to provide you with great service. "
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Patty Curry

February 29, 2024

5  out of  5
rating by Patty Curry
"Ericia, is very pleasant and personable. She is very easy to talk to and explains policies so they are easy to understand."
We responded:
"Thank you so much for your review! I'm glad Erica was able to assist you."
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Kristen Taylor

February 21, 2024

5  out of  5
rating by Kristen Taylor
"Ericia was the best and friendliest when it came to getting auto insurance for my brother and me and my husband as well! Highly recommend her ❤️"
We responded:
"Thank you for your kind review! It's great to hear that Erica was able to assist you, your husband and brother with your Auto insurance needs!"