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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Deb Davis

November 11, 2025

5  out of  5
rating by Deb Davis
"Oh my goodness!!! I had an problem with some unclaimed refunds and Vicki Was absolutely amazing! She did not know me. She was not aware of the situation but she gave it her all and found out what I needed to do. I can't thank her enough for her patience, enthusiasm, and follow through!"
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Sudharsan Sadagopan

November 3, 2025

5  out of  5
rating by Sudharsan Sadagopan
"Vicki was great and made the whole process very seamless. Got me my renters insurance within the hour. Highly recommend her."
We responded:
"We’re so glad Vicki could provide you with excellent service and make the entire process seamless. It’s wonderful to hear you received your renters insurance within the hour. Thank you for your kind recommendation—we’re always here to help whenever you need us!"
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River Bailey

October 26, 2025

5  out of  5
rating by River Bailey
"Ashbie went above and beyond when I needed help sorting out my elderly mothers home insurance. I live across the country and she made things easy, and stayed in communication throughout the process."
We responded:
"Thank you for taking the time to share your thoughts! We're thrilled to hear that you’re happy with the service you received at our State Farm office. Please don’t hesitate to reach out if you ever need any assistance or have any questions—we’re always here to help!"
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David Michael Stretchberry

October 22, 2025

5  out of  5
rating by David Michael Stretchberry
"VERY HELPFUL/QUICK FOLLOW UP/KNOWLEDGEABLE/BUSINESS LIKE/PLEASANT!"
We responded:
"Thank you for your 5-star review! We're thrilled to hear that you found our team helpful, knowledgeable, and professional. Your positive feedback means a lot to us, and we look forward to serving you again in the future!"
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Wei Brandon Jiang

October 7, 2025

5  out of  5
rating by Wei Brandon Jiang
"Vicki is very friendly and nice to help me for my relocation to other states. She is so patient dealing with all my requests whenever I asked for help. Definitely would suggest choosing Vicki as your daily contact for the insurance considerations. Thank you Vicki."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Vicki was able to provide you with friendly and patient support during your relocation. She truly cares about making the process easy for our customers. We appreciate your recommendation and look forward to assisting you with any future insurance needs. "
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Berlier Almeida

October 2, 2025

5  out of  5
rating by Berlier Almeida
"I want to express my sincere appreciation for Vicki Shepherd. From the very beginning, Vicki has gone above and beyond to make sure I understood my insurance options. She is always quick to respond, patient with my questions, and proactive in finding the best solutions for me. Their professionalism, kindness, and expertise make her an exceptional agent. Thank you for making my process easy and stress-free! Vicki was a blessing in this difficult moment in my life."
We responded:
"Thank you so much for your kind words and heartfelt appreciation! We are thrilled to hear that Vicki Shepherd was able to provide you with exceptional support and guidance during such a challenging time. Your feedback means a lot to us, and we're glad we could make the insurance process easier and less stressful for you. Please don’t hesitate to reach out if you need anything else in the future!"
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Angie Mings

September 23, 2025

5  out of  5
rating by Angie Mings
"The most enjoyable trip I have ever had to an insurance company....AND IM NOT EVEN A CLIENT! Stopped in to get some direction on how to get a reimbursement from another State Farm agency....AND LET ME TELL YOU SOMETHING VICKI SHEPHERD is the sweetest...kindest most enjoyable person that I have encountered in A LONG TIME...SHE WAS SOOOO SWEET...PATIENT AND KIND!!! MR.Tuxworth....she deserves a raise and flowers weekly!! Lol"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Vicki made such a positive impression on you. It's always our goal to provide exceptional service, whether someone is a client or not. We'll be sure to share your kind words with her. Your praise truly made our day! If you ever need assistance in the future, please don't hesitate to stop by. Thanks again for taking the time to share your experience!"
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VIJAY SAPKAL

August 13, 2025

5  out of  5
rating by VIJAY SAPKAL
"Vicki Shepherd is extremely helpful with insurance related queries and documentation. She responded swiftly to the emails. Very professional and easy to work with representative. -Vijay"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Anita Zapfe

July 29, 2025

5  out of  5
rating by Anita Zapfe
"I've always been treated with respect and kindness."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Randy Bulthuis

July 23, 2025

5  out of  5
rating by Randy Bulthuis
"we have been with State Farm for only 3 months when a storm knocked a tree on our house...having never been through an experience like that we had a million questions and just a wonderful group to work with including our claims adjuster whom we talked to on July 4th....believe me you do not get that kind of service with any other company...within a month everything was fixed which was incredible with the numerous houses damaged... all one million questions were answered....we have nothing but respect and appreciation for Frank and his crew and all the people at State Farm we talked to over that month THANKS FOR EVERYTHING!!!!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Raj Singh

July 16, 2025

5  out of  5
rating by Raj Singh
"Excellent explaination with so kind. I am proud to be your customer. Really appreciated."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jair Juárez

April 25, 2025

5  out of  5
rating by Jair Juárez
"Agents at this SF branch are so nice and helpful. Special thanks to Vicki S. who is always kind and knowledgeable!"
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Earla Chorey

March 5, 2025

5  out of  5
rating by Earla Chorey
"Awesome 👌"
We responded:
"Thank you for the kind words, Earla! I'm happy to hear that you had a positive experience with our team during your visit. If you need further assistance or have any questions, please don't hesitate to reach out! Enjoy your new car! Frank"
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Michael Knox

February 28, 2025

5  out of  5
rating by Michael Knox
"Excellent customer service"
We responded:
"Thank you for your feedback, Mike! I'm glad to hear you had a positive experience with our office. We strive to provide helpful and attentive service and are happy to know it met your expectations. If you need anything else, feel free to reach out! -Frank"
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Matt Day

February 14, 2025

5  out of  5
rating by Matt Day
"Excellent customer service. Hands down the BEST insurance experience we’ve ever had! Ericia is awesome to deal with. Thanks for all the help!"
We responded:
"Thank you for sharing your experience! I'm glad to hear that you had a positive experience with us. Ericia will be happy to hear your kind words. If you need anything else, feel free to reach out. Thanks for being a Good Neighbor! -Frank"
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Kim Mead

February 11, 2025

5  out of  5
rating by Kim Mead
"Had a pleasure working with Ericka"
We responded:
"Thank you for your feedback! It was a pleasure working with you, and I’m glad Ericia was able to assist you effectively. I'll be sure to pass along your kind words! If you need anything in the future, don’t hesitate to reach out. -Frank "
Profile photo of Charles Mead

Charles Mead

February 11, 2025

5  out of  5
rating by Charles Mead
"Good"
We responded:
"Thank you for your kind review! I'm glad you had a positive experience during your visit. We appreciate your support and look forward to assisting you again in the future. Thank you for being a Good Neighbor! -Frank"
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Dave Vandeputte

January 15, 2025

5  out of  5
rating by Dave Vandeputte
"Ericia Jackson is a star for state farm. She is a wonderful person to work with and very knowledgeable about the services that will take care of all my personal insurance needs for both home and auto. Not only did Ericia save me thousands of dollars compared to other insurance companies, I also have better coverage. Thanks Ericia Jake will be proud of you!"
We responded:
"Thank you for the wonderful review! I'm glad Ericia could assist you with your home and auto insurance needs and help you improve your coverage. We’re lucky to have her on the team. If you ever need anything else, don’t hesitate to reach out! -Frank"
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Otty Udo

January 12, 2025

5  out of  5
rating by Otty Udo
"Vicki Shepherd attends to most of insurance needs. Vicki is amazing, always delivering top-notch services."
We responded:
"Thank you for your feedback! I'm happy to hear that Vicki has been attentive to your insurance needs. She strives to offer reliable service, and I'm glad to know that it’s making a positive impact. We appreciate your support and if you have any questions, feel free to reach out! -Frank"
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Linda Creamer

January 3, 2025

5  out of  5
rating by Linda Creamer
"Great experience. Saved money. Home and Auto insured with help from Erica. Definitely worth your time to get a quote and switch to State Farm."
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Rood Kelly Jean

December 30, 2024

5  out of  5
rating by Rood Kelly Jean
"They are take care people so nice over there"
We responded:
"Thank you for your feedback. I’m glad that you had a positive experience with the team during your visit. We aim to make sure our customers are well taken care of, and I’m happy to know that you felt supported. If you need anything further, please feel free to reach out. Thanks for being a Good Neighbor! -Frank"
Profile photo of EZ KILLIONAIRE

EZ KILLIONAIRE

December 26, 2024

5  out of  5
rating by EZ KILLIONAIRE
"Ericia was my agent and she was just the sweetest. Not only was she professional, but also made me feel like she was a real human that cared. She even asked me about my interests like what kind of video games I like to play and stuff like that. It really filled in the silent moments while her computer was processing my information. All in all, it was such a wonderful experience and the only complaint I have is that I won't get to talk to her again until it's time to pay the bill. Lol Thank you Ericia!!"
We responded:
"Thank you for the kind review! I'm glad to hear that Ericia was able to provide a positive experience and make the process enjoyable. I'll be sure to pass along your feedback to her, and we look forward to assisting you again soon! -Frank"
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Paige Fullenkamp

December 19, 2024

5  out of  5
rating by Paige Fullenkamp
"She was amazing and so helpful!"
We responded:
"Thank you for your feedback, Paige. I'm glad to hear that you found our service helpful during your visit. We appreciate your input and look forward to assisting you again in the future. -Frank"
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Ronnie Draper

December 13, 2024

5  out of  5
rating by Ronnie Draper
"Courteous timely friendly best lnsurance out there"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. We strive to provide courteous, timely, and friendly service to all of our customers, and it's wonderful to know that we met your expectations. Your feedback means a lot to us, and we look forward to continuing to serve you with the best insurance solutions. Thank you for choosing us! – Frank"
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David Woerner

November 26, 2024

5  out of  5
rating by David Woerner
"I do about my half of my personal and property insurance business, long distance. As such I speak regularly both on the phone and in the office with Vickie Shepard. She always gets me answers and deals with payment postings etc. Friendly, competent. -DrW"
We responded:
"Thank you for taking the time to share your experience! I'm glad to hear that Vicki has been such a helpful and reliable resource for you. She strives to provide excellent service, and it's great to know she’s been able to assist you with all your insurance needs. If you need anything else, don't hesitate to reach out! -Frank"